Customer Support Representative

We are seeking a dedicated and customer-oriented Customer Support Representative to join our team. In this role, you will be the primary point of contact for our clients, addressing inquiries, resolving issues, and ensuring a seamless experience with our products and services. Your ability to communicate effectively and provide timely solutions will be crucial in maintaining client satisfaction and fostering long-term relationships.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Collaborate with the technical team to escalate and resolve complex issues.
• Gather customer feedback and share with our Product, Sales, and Marketing teams.

Qualifications:

• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma; a bachelor’s degree in a related field is a plus.

Preferred Skills:

• Experience in the digital solutions industry.
• Technical aptitude with the ability to grasp new software and systems.
• Problem-solving skills with a proactive attitude.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A collaborative and supportive work environment.
• Exposure to innovative digital projects and technologies.

If you are passionate about delivering exceptional customer service and eager to contribute to a dynamic team, we would love to hear from you.

Ready2UP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.